FAQ

How do I place an order?

Check out our 'How to Order' page with detailed information - https://www.bootsnpieces.co.uk/pages/how-to-order

How long does it take?

Our turnaround times vary across the services on offer but generally we ask for around a week - detailed turnaround times will be confirmed to you once we receive your boots at our HQ.

If you are looking to place an order with us, but need them for a specific date, please get in touch with us via email.

Can you complete the Stud Conversion Service on any boot?

Yes, we can convert any FG / AG / Anticlog model into SG-pro with interchangeable SG studs. please send us a message if you are unsure.

How long does the Blackout last?

The blackout is a permanent process using high quality products and finishers. We can dye almost any boot in leather or synthetic, however plastic sections such as the sole plate cannot be dyed.

How do I know when you receive the boots / when my order is shipped?

We email you every step of the way - you'll receive an email from us to confirm the boots have been received at our HQ. We will then be back in touch with tracking details once the boots are ready to be returned.

Do you offer refunds?

Products - Yes, as long as the product is unopened 

Services - Yes, as long as the work has not yet commenced

Boots - No, as the boots are hand-crafted and made to order, all sales are final and we do not offer refunds or exchanges. Please be sure of your size before placing an order with us.  

Can I cancel my order?

Yes, products / service orders can be cancelled. For custom boots orders can be cancelled within 24 hours. Please send us a message if your order is required to be cancelled.

What payment methods do you accept?

We accept any major Debit or Credit card, as well as Paypal, Apple Pay and Klarna.